Frequently Asked Questions
Click on each question to learn more.
How long may I use the inventory I’m renting?
The standard agreement is for a one day rental. If it is necessary to use our inventory for multiple days, longer term rates are available.
Is a reservation required and when should it be made?
Yes, the reservation should be made as soon as possible as it guarantees your product availability. Unlike most rental companies, we offer a monthly drawing of $500.00 off your rentals. Once we’re received your 20% deposit, you are entered into the drawing which is the last day of every month. You’ll remain in the drawing until the last day of your wedding month. View some of our past winners and more details here.
What types of payments are accepted and when is payment due?
A 20% deposit is required when booking your rentals and the balance is due two weeks before your event. For your convenience, MasterCard, Visa, Discover and American Express as well as cash and personal or company checks are accepted.
Once I've secured my rentals can I make adjustments to our order?
Yes, we expect adjustments to the inventory you’ve ordered. When you placed your order with us, you did not have your final guest count. You’re welcome to decrease or increase the amount of inventory we are delivering. However, we must have any changes required two weeks before your event date.
Is there a delivery charge?
Yes, the rates are based on where you are hosting your event. Please call our office for information.
Can we pick up the inventory ourselves?
You’re able to pick up certain items from our inventory, for example, glassware, barware, china, flatware and linen as well as other small rental items. But, our staff handles all transporting of the chairs, farm tables, settees and other furniture items to and from your event.
If I rent dishware, flatware, stemware or barware, do I have to wash the dishes before they are returned?
You’re not required to wash our inventory, but we request that plates and flatware be rinsed of food debris. Be sure to place the stemware in the racks upside down, so they are ready for the dishwasher. Please note if dishware is returned without being rinsed a cleaning fee will be charged.
When can I expect my rentals to be delivered/picked up?
Your event is our priority. We will work with you/your planner to determine the best time to deliver and pick up your rentals.
Will my inventory be set up and taken down?
Yes! It is important for us to know when your room will be ready for us – we will set the inventory in place for your event. We then remove it after your event!
What is my responsibility for returning the inventory?
Responsibility for the inventory remains with the renter until our assigned pick-up time. When we return, we will need access to your facility. Delays in access for pick-up could result in additional charges. China, glassware, barware and flatware must be rinsed of all food debris to avoid additional cleaning fees.
What if my venue location requires outside vendors to carry liability insurance?
We do carry a general liability policy and will provide the Certificate of Insurance to your venue coordinator if needed.
What is the difference between Chiavari and Chivari Chairs?
Nothing – just a spelling error! Actually we’ve seen many misspellings for Chiavari; ranging from: chaviri, shiavari, chiavary, shivari, chivari to name a few. No matter how you spell it, we will deliver beautiful Chiavari Chairs to your event!
I need to rent a dance floor, but I am unsure of the size I need. Help!
For a dance floor you want anywhere from 2.5 to 4.5 square feet per person. Typically only 50% to 60% of your guest count will be dancing at a time. Below are some general sizes and the number of people on the floor based on our formula:
What type of service can I expect when the truck arrives?
Outstanding!! Our delivery staff has years of experience in the merchandising-delivery business. Your event will be set up with our beautiful inventory in a timely manner. Our uniformed delivery staff guarantees you excellent and professional service. We look forward to celebrating with you.